The event shall be presented in accordance with applicable public health conditions as of the date of the event and which may change at any time as determined by federal, state or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and attendance requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If any ticket holder does not comply with any laws, mandates, health orders or directives, promoter or event terms, conditions or rules, then the promoter or event operator may refuse admission to the event or require the ticket holder to leave the venue and such ticket holder will not be entitled to a refund.

Public Safety

Security and safety are of utmost importance. We work hand in hand with law enforcement and public safety agencies to help ensure the safety of our events. Because of those very same concerns, we are unable to publicly comment on detailed, specific actions which are taken. You will notice safety measures upon your arrival such as dog sweeps, bag checks, and walk-through metal detectors (magnetometers, open gates or evolve systems) for all attendees, staff, and performers.

Please note that we will implement safety screenings upon festival entry. Please arrive early and note the Prohibited Items list. Prohibited items will be refused upon entry and must be returned to the patron’s vehicle or disposed of by the patron.

In the event of an emergency, information may be relayed on the video screens, over the audio system, and/or through mobile notifications via the festival app. If you need to report an emergency, please located any public safety personnel. 24/7 assistance phones can be located in Camping. A list of phone locations is below or can be found on the Camping Festival Map.
Lot 4B, Broadway Ave & S. 406 Street
Lot 5A, Boardwalk Ave & S. 507 Street
Lot 7A, Park Ave & S. 705 Steet
Lot 8, Main Street & N. 810 Street
Lot 10, Main Street & N 1016 Street
Lot 14A, W. 1404 St.

If you, or a friend, require medical assistance please locate your nearest medical tent or alert a staff member. And remember: if you see something, say something. Flag down any staff member or public safety official if you notice something that doesn’t seem quite right.

Code of Conduct

Coachella Art and Music Festival is committed to creating a safe, comfortable, and family-friendly experience for our guests.

The following actions may result in ejection from the event:

  • Profanity or other offensive language, whether spoken or appearing on apparel or memorabilia
  • Intoxication and/or signs of impairment related to excessive alcohol consumption
  • Bringing prohibited items into festival grounds (venue and/or camping)
  • Throwing of items or liquids
  • Taunting, abusive, or disruptive language and obscene or offensive gestures, imagery, or symbolism
  • Entering the stage or accessing seated/restricted areas at any time without proper passes
  • Public nudity/indecency, including urinating in public (anywhere other than the proper restroom)
  • Engaging in sexual behavior in public
  • Possession/use/sale of illegal drugs
  • Fighting or other threatening behavior that may harm, endanger, threaten, or bring discomfort to anyone
  • Damage, destruction, vandalism, or theft of any property
  • Fraudulently claiming a disability or abuse of Accessibility (ADA) services
  • Sitting/Standing/Loitering in designated Fire Lanes and Pedestrian walkways
  • Violation of state or local laws

Festival and Event Management reserves the right to enforce these policies at their discretion. An individual and/or group of individuals participating in the above behavior(s) may be IMMEDIATELY removed from the venue site and Festival Wristband revoked. The vehicle will be removed from the property. Offenders may be arrested. No refund will be issued if ejected.

COVID-19 Warning

COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the festival will not be exposed to COVID-19.

Attendee Promise & Health Acknowledgement

All attendees agree to follow festival policies (including health and safety policies) and posted instructions while at the festival. All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to viruses (including, without limitation, COVID-19) and confirm that they will adhere to federal, state and local mandates and/or any quarantine or isolation recommendations.

Where are the GA Lockers or GA Locker check-in tent?

Both are located inside the venue in the Lobby. We'll post a 2026 map closer to show dates or you can head to an info kiosk for directions.

What do I need to bring to the festival to receive my GA Locker access?

Please bring your phone and we’ll scan the AXS Mobile ID digital locker pass from your Coachella Festival app or AXS App (iOS and Android). Your mobile ticket will be available in either the app before the first day of the festival. If you have any troubles, please contact lockers@coachella.com .

How do I get my GA Locker ticket?

You will be sent an AXS Mobile ID digital locker pass before the first day of the festival. Please note, your pass will be scanned at locker check in from the Coachella Festival app or the AXS App (iOS and Android).

Do you guarantee to hold my GA Locker reservation?

Yes. We will hold your GA Locker reservation throughout the entire festival until you claim it.

Will you explain the GA Locker deposit?

Here's an example:

  1. The ticketing company (AXS) charges $89 and a mobile pass becomes available in your AXS Account.
  2. When you check in to begin using your designated locker, you are given a lock to use with your locker.
  3. When you return the combo lock to us, we will give you $10 back.

Your net total cost for the Locker for three days is $79. You’ll leave the festival with $10 in your pocket – gas money for the drive home.

I hate lines...?

We all hate lines. Help us help you quicker by coming with your mobile ticket ready to be scanned. When it’s time to go home, all combo lock deposit refunds are issued quickly. Just give the combo lock and your mobile ticket to one of us and we’ll scan you out and refund your deposit. No forms, no IDs, no complications. Sometimes there’s a line, but it moves fast, and it won’t take long to get your money.

Will I be able to use the GA Locker any time I want?

You must have a festival wristband to access the lockers during show hours. When the event is over each night, the grounds are closed, and you will not be able to access the lockers until the following day.

Can I pay for the GA Locker at the event?

Maybe. There is a limited supply of GA Lockers – and all of them are available online in advance. Every GA Locker will probably be reserved online before the festival begins. No one knows for sure. If the GA Lockers sell out online, as they have for the past 10 years, there won’t be any GA Lockers available to rent at the festival – unless someone cancels at the last minute.

If I can't make it to the festival or don't need my GA Locker reservation, can I get a refund?

You must contact us via email by one week before the Friday of your festival weekend. Please email lockers@coachella.com with your original order confirmation number and reason for your refund request. Refunds will not be processed on site - you must email us in advance. Please do not sell or purchase a GA Locker to/from a third party as the locker will not be redeemable onsite.

What happens if I lose my combo lock?

If you lose the combo lock, you will forfeit the refundable $10 deposit. You will receive a new combo lock and will need to pay another refundable $10 deposit. Once you return the new combo lock, you will receive the second deposit back. If you find your “lost” combo lock and can unlock it, you’ll receive your original deposit back too.

Can I change my clothes in your GA Locker tent?

Yes, we’ve got you covered.

What info do you collect?

We’ll have your name and email when we scan your mobile ticket at check-in. We’ll allow you to add a friend’s name and email to the reservation at check-in.

Do I bring my own padlock?

No! You cannot use your own lock. You must use the lock provided by us. There is no additional charge for the use of our lock, which remains as our property. A $10.00 refundable lock deposit is collected when you reserve the keyless combo lock online.

If someone had a GA Locker at a previous festival, will the same combination open my GA Locker this weekend?

No. The combinations are changed for every festival.

If I am a GA Pass holder, can I purchase a VIP Charging Locker?

Unfortunately, VIP Charging Lockers are exclusively for rent by VIP Pass holders. This is because the VIP Lockers are located in the VIP area at the festival.

GA Charging lockers are open to all pass holders.

Why buy a Charging Locker?

Charging Lockers provide a place for you and your friends to store your freshly scored merchandise, jackets, bags and more - while also providing a charging place for phones, battery banks, and other devices! Each locker is equipped with a 3-in-1 USB charging cable that features USB-C, Lightning (Apple) and Micro USB connectors to charge devices during festival hours. You'll enjoy freedom with your locker throughout festival hours and come and go as you please. Please do not store perishable foods or beverages inside the lockers.

Where are the Charging lockers or Charging locker check-in tent?

Both are located inside the event, within a general admission space. We'll post a venue map closer to the show that highlights the locations, or you can head to any Info Kiosk onsite for directions.

What is a Charging locker?

Each locker includes one, 3 in 1 USB charging cable that features USB-C, Lightning cable (Apple) and micro USB connectors, so you do not need to bring your own cables. You may charge devices that use these connectors securely in your locker during festival hours. For optimal charging speeds, we do not recommend charging more than one device at a time.

These charging cables are property of the event.

Where are the VIP Charging Lockers or VIP locker check-in tent?

Both are located inside the 12 Peaks VIP area adjacent to the Coachella Main Stage. We'll post a venue map closer to the show that highlights the location, or you can head to any Info Kiosk onsite for directions.

How do I get my locker ticket?

You will be sent an AXS Mobile ID digital locker pass during the week of the festival weekend you’re attending. The pass will be available through the AXS App (iOS and Android). If you have any troubles, please contact lockers@coachella.com .

What do I need to bring to the festival to receive access to my Charging Locker?

By purchasing a Charging Locker ahead of time, you will be sent an email the day prior to the festival weekend you plan on attending, which will include details on your chosen locker location and information regarding your locker reservation. In this email, you will receive your locker number as well as the combination to the lock which will already be on your locker. If you've received this email, you do not need to check in with a locker attendant and can head straight to your locker! If you did not receive this email - on the day of your reservation, please proceed to the appropriate locker location with your AXS Mobile ID pass for your Charging Locker or a government-issued ID, identification card or passport matching your order confirmation to check-in. You will be issued a wristband with your locker number and lock combination. It's crucial to keep this wristband safe, as it grants you access to your locker.

What happens if I lose my wristband locker information?

We understand that accidents happen. If you lose your locker information, head to the appropriate Charging Locker location with your AXS Mobile ID , ID, identification card or passport matching your order confirmation. We will verify your order and issue you a wristband with your locker information on it. For security purposes, we will also change the lock combination on your locker.

Do you guarantee to hold my Charging Locker reservation?

Yes. We will hold your locker reservation throughout the entire festival until you claim it.

Will I be able to use the Charging Locker any time I want?

You must have a festival pass to access the Charging lockers during show hours. When the event is over each night, the venue is closed, and you will not be able to access the lockers until the following day.

Can I pay for a Charging Locker at the event?

Maybe. There is a limited supply of lockers – and all of them are available online in advance. Every locker will probably be reserved online before the festival begins. No one knows for sure. If the Charging Lockers sell out online, there won’t be any Charging Lockers available to rent at the festival – unless someone cancels at the last minute.

If I can't make it to the festival or don't need my Charging Locker reservation, can I get a refund?

You must contact us via email by March 13th, 2026. Refund requests are not guaranteed after this date. Please email lockers@coachella.com with your original order confirmation number, your locker size and location, and reason for your refund request. Refunds will not be processed on site - you must email us in advance. Please do not sell or purchase a charging locker to/from a third party as the locker will not be redeemable onsite.

Am I able to swap my GA locker for a Charging locker?

Yes, pending availability. If this is needed, please reach out to us by March 13th, 2026 at lockers@coachella.com . Please note that the GA Lockers, Charging Lockers and VIP Charging Lockers have different sizes, prices, and amenities. Be sure to read the dimensions and other details prior to purchase.

I have a disability and cannot access the bottom or top rows of the Charging Lockers.

Please send an email to lockers@coachella.com . We will ensure we place you in a locker in an accessible location.

If someone had a Charging Locker at a previous festival, will the same combination open my locker this weekend?

No. The combinations are changed for every festival.